Please be informed that we are not responsible for any custom fees once the item has been shipped. By agreeing upon purchase, you may be charged for any custom fees when your product arrives in your country if any, it's very rare to happen but it's possible. We are not held responsible for any delays that may occur due to local duties and taxes, or any items that are lost in transit.
1.TERMS AND CONDITIONS
- All sales are non-exchangeable and non-refundable.
- No cancellations can made once payment has been successfully received.
- We accept returns or exchange only for items that have been wrongly delivered or items damaged in transit.
(Please refer to the return policy 1.1)
1.1 RETURN POLICY
All sales are final, there will be no refunds nor can any changes be made once your order have been confirmed with the exception of a number of cases
However, exchange and refund is valid only if:
- A wrong item is sent to you
- Damaged item received
- Duplicate transactions, transaction errors, etc.
We are truly sorry that this has happened to you.
Please drop us an email within 7 days of receiving your order, and we promise to look into this for you.
All exchanges have to be done by email and we will not be responsible for any lost mails.
Please email us at firstname.lastname@example.org and provide us
- your name
- order number
- reason for exchange
A replacement will be ship out for you after verification upon availability. If a replacement is not available, a full refund of your purchase price will be made.
Replacement does not apply to faults or damages caused by accident, neglect or misuse.
Rest assured that we do check all items before dispatch but sometimes damages due to delivery process are unavoidable.
In the event of a refund, the refunded amount will be remitted into the customer's respective payment method within 7-14 working days (subject to bank/payment gateway processing period)
1.2 POSSIBLE CUSTOM FEES
The following payment options are available:
- iPay88 for all local online banking (e.g: M2U, CIMB Clicks), Credit/Debit card (Visa & Mastercard)
Online Transfer or Cash Deposit via ATM/bank counter (Malaysia customers only)
This method is not shown during check out, kindly Whatsapp us at +60193133897 / email to email@example.com if you would like to choose this payment method
Bank account details as below:
Name: Cindertoella Jewelry Enterprise
Beneficiary Bank: Public Bank
Account No: 3227181417
Proof of payment can be emailed to firstname.lastname@example.org or WhatsApp +60193133897 for verification with the title of
'Payment Proof for order_____'
Your order won’t be shipped until the funds have cleared in our account.
- Please note that the currency that you have chosen on our website is just an approximate rate of exchange for your reference, and is not the final price as the exchange rate is determined by your designated bank of your credit/debit card.
- The final amount that you are going to pay will be our store default currency Ringgit Malaysia (MYR).
3. PERSONALIZED MESSAGE
Good News! We offer handwritten personalised messages for that human touch. Let us know your heartfelt message (Maximum of 18 words) and we will pen it down for you, for free!
To enjoy this leave your message in the 'Personalised Message' column during checkout.